Ridge Pack privacy
Updated 12-11-2026. Plain words, no small print.
Ridge Pack is run by Nero Engine Group Ltd (company 16521432, England and Wales), trading as Nero Labs. We are the data controller for anything listed here. Contact: founder@neroengine.com.
What we keep
- Nothing about you or your jobs. Each question is worked out and forgotten straight away: no account, no saved jobs, no customer details, no business details.
- If your AI passes your business details (trade_profile), they are checked and returned in the same answer, then forgotten.
What we never keep
- What you asked or the answers given.
- Names, addresses, phone numbers or emails.
- Your IP address.
Usage counts
For every call we log the time, the tool name, whether it worked, the AI app's name and version, the country and a one-way scrambled caller code. We do not log what you asked, the answers, or your IP address. We use this only to see which tools are used and to fix faults.
Other services involved
- Cloudflare runs the server. Like any web host it handles the network connection (including your IP address) to deliver each request.
- postcodes.io turns a postcode into a map point. It sees the postcode only, nothing about who asked.
- MET Norway (api.met.no, the Norwegian Meteorological Institute) gives the forecast. It sees a rounded map point only, never the postcode or who asked. Weather data from MET Norway under NLOD 2.0 and CC BY 4.0.
Deleting your data
There is nothing to delete, because no job or business details are kept. If you think any record links to you, email founder@neroengine.com and we remove it within 30 days.
Your rights
Under UK data protection law you can ask what we hold about you, ask us to correct it or delete it, or object to how it is used. Email founder@neroengine.com and we reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
Other things
- We never sell data, never show adverts and never use what you send to train AI models.
- Your AI app (for example Claude or ChatGPT) has its own privacy policy for what you type into it.
- If this policy changes, the new version goes on this page with a new date.